Giraffe 25

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You may only return products in accordance with your Right to Cancel (see clause 7 of our Terms of Purchase) or if we have supplied you products in breach of your legal rights or if we have failed to deliver (see clause 5.8 of our Terms of Purchase).

Unless we tell you otherwise, if you wish to return products to us, please ensure that you:

  1. contact us in advance by email at hello@giraffe25.com to tell us that you wish to return the product so that we know to expect it;
  2. obtain a returns number from us. Please note that we will not be able to process return products without a corresponding returns number;
  3. place the returns number clearly on the outside of the packaging of the product to be returned;
  4. include a copy of the invoice with the returned product;
  5. retain proof of posting;
  6. return the products in their original packaging, unopened, and in a condition suitable for resale;
  7. if the product you are returning was part of a promotional offer that included certain other products or gifts with your purchase, you must return such other products or gifts; and
  8. follow any other reasonable instructions given by us.

If you don’t comply with this Returns Policy and our Terms of Purchase such that we don’t receive back the products in a timely manner or the products are returned in breach of our Terms of Purchase, it may not be possible for us to process any refund due.

Please return all products to us at 9 Sheringham Close, Maidstone, Kent, ME16 0NF or such other address specified by us.  

If we are unable to accept a returned product, we will contact you using the most up to date contact details provided to us. If we are unable to accept a returned product, we will, at your request, return the product to you at your cost or make it available for collection.

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