You may only return products in accordance with your Right to Cancel (see clause 7 of our Terms of Purchase) or if we have supplied you products in breach of your legal rights or if we have failed to deliver (see clause 5.8 of our Terms of Purchase).
Unless we tell you otherwise, if you wish to return products to us, please ensure that you:
If you don’t comply with this Returns Policy and our Terms of Purchase such that we don’t receive back the products in a timely manner or the products are returned in breach of our Terms of Purchase, it may not be possible for us to process any refund due.
Please return all products to us at 9 Sheringham Close, Maidstone, Kent, ME16 0NF or such other address specified by us.
If we are unable to accept a returned product, we will contact you using the most up to date contact details provided to us. If we are unable to accept a returned product, we will, at your request, return the product to you at your cost or make it available for collection.